Robert Duncan, IAA's executive director, gave credit for the top ranking to the airport's staff.
"Being the best airport in North America wouldn't be possible without world-class employees," he said in a statement. "I am proud of their dedication and I especially thank our front-line staff who greet our guests and keep our facilities clean, safe, and operational around the clock."
Indianapolis International Airport also topped the list for North America in ASQ's 2010 survey. It's been in the top three since then. Bertolini admits they've likely benefited from the new Midfield Terminal in the survey.
"We're still enjoying that nice halo effect from when that opened in 2008," he said.
Bertolini added it's always good to be recognized for being at the top of your game. A distinction such as this also boosts employee morale Ñ and not just airport workers but those of the airlines and the Transportation Security Administration.
"I think it represents the city and region well too," Bertolini said. "We try to remind ourselves that, for many people, we're the front door for central Indiana. We're often the first thing visitors see and the last. It's just another feather in the cap for the general region."
In addition, Airport Revenue News ranked the Indy airport first in best overall concessions, concessions program design, concessions management team, and best customer service. The airport has ranked among the best in these categories every year since 2009. ARN is a trade publication that covers revenue-issues affecting the airport industry. Thousands of industry constituents are polled for its annual awards program.