Hendricks County Flyer, Avon, IN

Westside

March 18, 2013

Survey names Indy airport best in North America

For the second time in three years, Indianapolis International Airport has been ranked the best airport in North America by Airports Council International as part of the annual Airport Service Quality awards.

ASQ is a global trade group for airports. They have more than 250 member airports worldwide, and more than 75 percent of the world's 100 largest airports are part of the survey.

"What makes them especially noteworthy to us is that they're based directly on passenger feedback that's conducted at the gate," Carlo Bertolini, public information officer for the Indianapolis Airport Authority, said of the survey. "That's conducted throughout the year at airports around the world. By doing the surveys at the gate, these third-party surveyors are able to get the passengers' satisfaction levels during their travel experience. It captures the most realistic and freshest perception."

Each airport is surveyed on a number of areas. They include everything from staff courtesy and facility cleanliness to amenities and wait times.

"Some are out of our control," Bertolini said. "Flight delays are a big one. If you have nice weather and the airlines are running on time, that's obviously going to give you a head start."

IAA concentrates on the survey areas that it can affect, with cleanliness and courtesy being at the top.

"Our staff has really focused on and done a great job of keeping areas clean, especially restrooms, and keeping general areas free of clutter," Bertolini said. "Another thing is attitude and courtesy. Our staff is well-trained and incorporates that into their daily work. It doesn't matter what position they're in. If they see a passenger who looks lost or in need of some kind of help, they're encouraged to offer any assistance that's needed. It's something we try to ingrain so it becomes second nature."

Text Only
Westside
  • HCF 4-16 ent myers dinner theatre pic 1 Myers Dinner Theatre announces next show "The Dixie Theatre Goes Vegas!" opens April 25 at Myers Dinner Theatre. The comedic sequel to last season's "The Dixie Theatre's First-Ever Gospel Sing" runs through May 17. Performances are primarily on Wednesday and Saturday afternoons, and Friday

    April 16, 2014 1 Photo

  • Chamber to host forum on Affordable Care Act The Westside Chamber of Commerce will host a forum on the effects of the new Affordable Care Act on small and medium-sized businesses and what can be expected. The forum is set for 8:30 a.m. April 25 at the Clarion Hotel and Conference Center, 2930 W

    April 16, 2014

  • Verizon offers tips to stop distracted driving April is Distracted Driving Awareness Month and Verizon Wireless suggests some simple tips for consumers to put into practice. Nearly 57 percent of U.S. drivers admit to texting while driving. To help resist the temptation to text or talk on the phon

    April 16, 2014

  • WSF 4-15 spt bd bb pic-2 Brownsburg downs Ben Davis BROWNSBURG -- Behind a couple of offensive spurts and a pair of home runs, host Brownsburg defeated Ben Davis 10-0 in five innings on Wednesday. "We got off to a little bit of a sluggish start and their pitcher kept us off balance a little bit," Brow

    April 15, 2014 2 Photos

  • WSF 4-15 news seed festival pix Students get a taste for science It's hands-on learning at its finest: students getting a chance to put their hands in the soil, watch plants grow, and take a field trip to the global headquarters of a company that's a world leader in crop protection and biotechnology products. For

    April 15, 2014 1 Photo

  • Bed and breakfast hosts Kaffe Klutchs on April 17 Renate Swope, owner of Renata's Bed & Breakfast, will begin hosting Kaffe Klutchs from noon to 3 p.m. April 17. This is the first of many German-style coffee and cake time events at the bed and breakfast. Participants will be able to enjoy coffee, te

    April 15, 2014

  • Registration opens for Eagle Creek Park Kids Fishing Derby The Eagle Creek Park Foundation is hosting its 13th annual Kids Fishing Derby from 8 a.m. to noon June 7 at Eagle Creek Park's Coffer Dam, at the first right south of the 71st Street gate on the city's northwest side. The family-friendly event is fre

    April 15, 2014

  • WSF 4-15 spt bd sb pic-1 Bulldogs rout Giants The Brownsburg softball team played a well-rounded game in Wednesday's 15-0 five-inning beating of Ben Davis. Brownsburg had 13 hits and five walks at the plate, and yielded just two hits defensively. "We had some timely hits and made plays in the fi

    April 15, 2014 2 Photos

  • WSF 4-15 news eagle creek clean up 1 Volunteers spruce up area around Eagle Creek Park Several volunteers took advantage of the nice weather this past weekend to pick up trash at Eagle Creek Park during the Great Indy Cleanup. The Great Indy Cleanup is a program of Keep Indianapolis Beautiful. It's an anti-litter program in partnership

    April 15, 2014 4 Photos

  • Breast Cancer Softball deadlines April 20 Midwest Sports Complex has announced the registration deadline for Breast Cancer Softball is noon April 20. To register, contact Brett Fishburn at 835-5243. In addition, Midwest has announced flag football registration is open for the season, which

    April 15, 2014

House Ads
Hendricks County Marquee
Email News Sign Up
Facebook
Twitter Updates
Follow us on twitter
Poll

New poll question: Will you be attending this year’s Indianapolis 500?

Yes
No
Undecded
     View Results
AP Video
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Must Read