Hendricks County Flyer, Avon, IN

Breaking News

Westside

February 12, 2013

211 goes statewide

(Continued)

INDIANAPOLIS —

"We are able to steer those folks who need help to those agencies that can provide that help," Engel said.

Indeed, based on Connect2Help surveys, 84 percent of their callers do contact at least one referral provided to them. Of those 73 percent report improvement in their situation. Of all 211 calls, 8 percent are recorded as having their needs unmet. But aside from having no resources for that specific need, the other main reasons for this are the caller isn't eligible for assistance or the call is interrupted, usually because a cell phone is cut off or the caller hangs up.

Connect2Help's phone operators aren't just trained in referrals but also crisis situations. The latter was added when 211 service went 24/7.

"When you answer that phone, you never know exactly what you're going to hear," said Ron Guidotti, a phone room supervisor who's worked at 211 about four years.

Some calls can be quite serious. Guidotti took one from a man on a Friday morning once. He was standing on a bridge and had run out of reasons not to jump. Once Guidotti determined the man had made up his mind, he was able to ask enough questions to pinpoint his whereabouts and get police there.

Other calls can be much more general.

"I actually had a lady who needed help plugging in her answering machine because she had no idea and no one to ask," Guidotti said.

All calls are confidential unless specific information is needed in order to determine what referral is needed. One of 211's biggest partnerships now is the Domestic Violence Network. Officials thought a three-digit phone number would be easier to remember in such a situation. Julie Marsh, DVN's president and CEO, says 211's impact has been immeasurable.

Text Only
Westside
  • WSF 7-22 news wife killer Man in custody for murdering his wife At about 8:11 a.m. Sunday, Indianapolis Metropolitan Police Department (IMPD) officers were sent to 5702 Laurel Hall Drive after a 911 call of a disturbance with a person injured. When officers arrived they found a female inside the house with head

    July 21, 2014 1 Photo

  • WSF 7-15 news fire training 4 [Duplicate] Firefighter recruits train in condemned buildings The classroom heated up this week for firefighter recruits as they moved into the final states of training: live fire.The Wayne Township Fire Department is hosting the training this week at a set of abandoned buildings on the city’s west side.Mike Pr

    July 16, 2014 1 Photo

  • WSF 7-15 news brewery pic 1 Upland Brewery wins awards at Ind. State Fair Brewers' Cup Upland Brewing Company took home all the big awards in the professional division of the Indiana State Fair Brewers’ Cup competition over the weekend.The Bloomington brewery was named Indiana Brewery of the Year and Grand Champion Brewery of the Year.

    July 15, 2014 1 Photo

  • WSF 7-15 news airman burial 1 Fallen airman returns to Indiana after six decades ELWOOD — Unchecked tears rolled down Paul Martin’s lined face as he clutched the hand of a U.S. Air Force servicewoman who handed him a handwritten note at the graveside service for his older brother.The note said simply that it was an honor to atten

    July 15, 2014 2 Photos

  • WSF 7-15 news fire training 3 Firefighter recruits train in condemned buildings The classroom heated up this week for firefighter recruits as they moved into the final states of training: live fire.The Wayne Township Fire Department is hosting the training this week at a set of abandoned buildings on the city’s west side.Mike Pr

    July 14, 2014 4 Photos

  • HCF 7-12 news USO pic 2 USO of Indiana helps active military members INDIANAPOLIS — The United Services Organization (USO) of Indiana helps active military and their families on a daily basis; even on their way through the Indianapolis International Airport.The United Service Organizations was first formed during Worl

    July 14, 2014 3 Photos

  • City's violence continues |Violence throughout Indianapolis continued over the weekend and into the early part of the week. At about 11 a.m. Saturday, officers with the Indianapolis Metropolitan Police Department were sent to the 1800 block of Heather Court in reference to a

    July 14, 2014

  • Man killed in hit-and-run on Township Line Road |A bicyclist discovered a body in a ditch in the 8800 block of Township Road over the weekend and immediately alerted the Indianapolis Metropolitan Police Department. Officers arrived and discovered the unresponsive body of 22-year-old Patrick Hurd o

    July 14, 2014

  • WSF 7-8 ent varekai pic 2 Cirque du Soleil Varekai comes to Indy July 24 INDIANAPOLIS — Cirque du Soleil will be presenting its newest arena show, Varekai, at Bankers Life Fieldhouse from July 24-27 for six performances. Since December 2013, the cast of 50 performers, with 18 different nationalities, began touring the wor

    July 9, 2014 2 Photos

  • WSF 7-8 ent shrek pic 1 'Shrek The Musical' comes to Myers Dinner Theatre Revolution Productions LLC at Myers Dinner Theatre recently announced the next show in their 2014 season, “Shrek The Musical.” It opened July 2. This hilarious, high-energy musical adaptation of the hit film features book and lyrics by David Lindsay-

    July 9, 2014 1 Photo

House Ads
Hendricks County Marquee
Email News Sign Up
Facebook
Twitter Updates
Follow us on twitter
Poll

Has the rash of shootings in Indianapolis made you reconsider attending an event or patronizing a business there? Yes, it's out of control No, it's no more dangerous than anywhere else

     View Results
AP Video
Ariz. Inmate Dies 2 Hours After Execution Began Crash Kills Teen Pilot Seeking World Record LeBron James Sends Apology Treat to Neighbors Raw: Funeral for Man Who Died in NYPD Custody Migrants Back in Honduras After US Deports Israeli American Reservist Torn Over Return Raw: ISS Cargo Ship Launches in Kazakhstan Six Indicted in StubHub Hacking Scheme Former NTSB Official: FAA Ban 'prudent' EPA Gets Hip With Kardashian Tweet Bodies of MH17 Victims Arrive in the Netherlands Biden Decries Voting Restrictions in NAACP Talk Broncos Owner Steps Down Due to Alzheimer's US, UN Push Shuttle Diplomacy in Mideast Trump: DC Hotel Will Be Among World's Best Plane Crashes in Taiwan, Dozens Feared Dead Republicans Hold a Hearing on IRS Lost Emails Raw: Mourners Gather As MH17 Bodies Transported Robot Parking Valet Creates Stress-free Travel Raw: Fight Breaks Out in Ukraine Parliament
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Must Read