Hendricks County Flyer, Avon, IN

June 18, 2013

DialAmerica opens contact center in Indianapolis

Company expands operations to 13 states


CNHI

— DialAmerica, one of the nation’s largest privately held teleservices companies, recently announced the opening of its Indianapolis contact center at 4030 Vincennes Road.

The 42,012 square-foot facility expands the company’s U.S. footprint to 24 contact centers across 13 states.

The Indianapolis contact center will provide inbound and outbound teleservices to support programs for a wide portfolio of clients. Anticipating a busy fall season with the health insurance open enrollment period, DialAmerica has begun hiring for more than 170 agent positions at varying experience levels.

 “We are very excited to call the Hoosier State the home of our new contact center,” Jeffrey Stewart, senior director of contact center operations for DialAmerica, said in a press release. “This new facility will help accommodate DialAmerica’s continued success and growth. We look forward to tapping the great talent pool here, and have already received significant interest from people who want to join our company. We hope to be able create hundreds of jobs and make a positive economic impact on Indianapolis.”

Employees at DialAmerica have benefits including flexible work hours, including a four-day work week; a comprehensive paid training program; and competitive salaries (guaranteed base pay plus incentives). As part of DialAmerica’s training programs, new employees will participate in one-on-one coaching sessions and small training classes led by experienced DialAmerica sales professionals.

Candidates interested in joining DialAmerica can view available positions, including job responsibilities, and submit an employment application online at www.dialamerica.com/careers, or contact Jody Clever at 308-4247 or JClever@DialAmerica.com.

One of the nation’s largest privately held teleservices companies, DialAmerica provides customized customer acquisition and customer service contact center solutions. Started in 1957, the company was named one of the “Top 50 Teleservices Agencies for 2012” by Customer Interaction Solutions; ranking number one in outbound U.S. domestic teleservices and fifth in inbound U.S. domestic services. DialAmerica’s contact center agents conduct more than 300,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including consumer products, communications, energy, financial services, food services, fundraising, health care, leisure, pharmaceutical, technology, and travel, among others. Headquartered in Mahwah, N.J., DialAmerica’s network of U.S.-based contact centers spans 24 locations across 13 states. To learn more about DialAmerica, visit the website www.dialamerica.com.