Hendricks County Flyer, Avon, IN

March 25, 2013

City offers online ‘pothole viewer’


CNHI

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The Indianapolis Department of Public Works (DPW) recently launched a new online tool that allows the public to view, report, and check the status of reported street potholes.

Indy’s Pothole Viewer is available online at www.indy.gov/IndyPotholeViewer and shows all pothole repair requests received by the Mayor’s Action Center (MAC) for the prior six months.

“Indy’s Pothole Viewer is just another example of the city’s commitment to improving customer service,” Indianapolis Mayor Greg Ballard said in a press release. “This new tool will provide a one-stop shop for citizens to report, see, and check the response time for potholes in their area.”

The viewer plots all pothole requests received through the MAC on a map of the city. Red dots indicate requests that have not yet been closed. Green dots indicate pothole requests that have been closed because the city repaired the pothole, the request was a duplicate entry, or the request was forwarded to the appropriate agency for repair — such as a pothole on a state road or connected to a utility access point.

Indy’s Pothole Viewer was developed through the leadership of the MAC and lets the public view a status summary of all pothole repair requests. Trend views provide a historical look at the requests received through the MAC in the past six months as well as the number of requests received and closed in the past month. Furthermore, the public can track turnaround time for acting on pothole requests. Currently, DPW’s average turnaround time for fulfilling pothole requests is 2.73 days.

To report a pothole, users can link to the MAC’s pothole request form directly from the viewer. Upon reporting potholes, citizens receive service request numbers. Those who have reported potholes can check the status of their requests through the viewer, either by entering the service request number or by searching on the map for their reported potholes. A frequently asked questions document is included with the Indy Pothole Viewer to help the public navigate this new tool.

The unofficial “pothole season” for the city of Indianapolis begins in March and runs through June. During that time, 10 to 15 DPW crews hit city streets daily inspecting and filling reported potholes and completing other street work. This month alone, DPW has resolved 929 pothole requests.

In addition to using the new pothole viewer, Indianapolis residents can report potholes through the MAC online at www.indy.gov/potholes, by phone at 327-4MAC (4622), or by using the free RequestIndy smartphone app.