Hendricks County Flyer, Avon, IN

Local News

February 12, 2013

211 goes statewide

(Continued)

INDIANAPOLIS —

"We are able to steer those folks who need help to those agencies that can provide that help," Engel said.

Indeed, based on Connect2Help surveys, 84 percent of their callers do contact at least one referral provided to them. Of those 73 percent report improvement in their situation. Of all 211 calls, 8 percent are recorded as having their needs unmet. But aside from having no resources for that specific need, the other main reasons for this are the caller isn't eligible for assistance or the call is interrupted, usually because a cell phone is cut off or the caller hangs up.

Connect2Help's phone operators aren't just trained in referrals but also crisis situations. The latter was added when 211 service went 24/7.

"When you answer that phone, you never know exactly what you're going to hear," said Ron Guidotti, a phone room supervisor who's worked at 211 about four years.

Some calls can be quite serious. Guidotti took one from a man on a Friday morning once. He was standing on a bridge and had run out of reasons not to jump. Once Guidotti determined the man had made up his mind, he was able to ask enough questions to pinpoint his whereabouts and get police there.

Other calls can be much more general.

"I actually had a lady who needed help plugging in her answering machine because she had no idea and no one to ask," Guidotti said.

All calls are confidential unless specific information is needed in order to determine what referral is needed. One of 211's biggest partnerships now is the Domestic Violence Network. Officials thought a three-digit phone number would be easier to remember in such a situation. Julie Marsh, DVN's president and CEO, says 211's impact has been immeasurable.

Text Only
Local News
  • Avon Legion hosts annual comedy night The Avon American Legion will be hosting its third annual Comedy Night Fundraiser Aug. 30 at the Hendricks County 4-H Fairgrounds.A buffet dinner will be catered The Coachman. Doors open at 6 p.m., dinner starts at 7 p.m. and the comedy show featurin

    August 20, 2014

  • Notice of public meeting

    Public Notification

    There will be a Merit Commission meeting at 6 p.m. Aug. 21 at the Avon Town Court.

    August 20, 2014

  • HCF 8-23 news thistles pic Avon officials not stuck with thistles AVON — Hendricks County residents have dealt with an annoying garden pest, the Canadian thistle, for the past several years but the Town of Avon has a plan in place to rid the main corridors of the weeds. “The cause seems to be the increased construc

    August 20, 2014 1 Photo

  • What's going on at your local library? All Indianapolis Public Library locations will be closed Aug. 31 and Sept. 1 in observance of Labor Day, except for the InfoZone, located within The Children’s Museum at 3000 N. Meridian St., which will be open from 10 a.m. to 5 p.m. each day. Decatu

    August 20, 2014

  • HCF 8-20 news airport pic 1 High flyin' DANVILLE — The annual Lunch at the Airport was held this past weekend at the Hendricks County Airport, giving the community an opportunity to see what aviation is all about.Lunch at the Airport is a free, annual event held on the third Saturday in Au

    August 20, 2014 4 Photos

  • HCF 8-20 news art festival pic 2 Local artists come out for Art of Jazz festival AVON — The second annual Art and Jazz Festival brought local artists and art enthusiasts out to Avon Town Hall Park on Saturday.The Hendricks County Arts Council, in partnership with the Town of Avon, held the event.Local arts organizations and artis

    August 20, 2014 2 Photos

  • HCF 8-20 news wings funding pix Sheltering Wings makes plea to community DANVILLE — Changes in funding at the federal level is spurring Sheltering Wings to raise more funds for operations.Sheltering Wings is an emergency housing shelter for women and children suffering from any form of domestic violence. The Hendricks Cou

    August 20, 2014 1 Photo

  • Eskenazi Health warns of lawn mower dangers While it is a chore that must be done, every year thousands of people are injured while mowing their lawn.According to the U.S. Consumer Product Safety Commission, in 2010, about 253,000 people were treated for lawn mower-related injuries; nearly 17,

    August 20, 2014

  • New provider joins Putnam Pediatrics and Internal Medicine Putnam Pediatrics and Internal Medicine recently announced that Andrea Baysinger, FNP-C, has joined the practice and is now seeing patients. Putnam Pediatrics and Internal Medicine is located inside the Putnam County Hospital.Baysinger, will be joini

    August 20, 2014

  • West Nile virus reported in Porter County The first human case of West Nile virus in Indiana has been reported in Porter County, state health officials announced recently. Hoosiers are encouraged to take steps to protect themselves from West Nile virus and other mosquito-borne diseases.In ad

    August 20, 2014

House Ads
Hendricks County Marquee
Email News Sign Up
Facebook
Twitter Updates
Follow us on twitter
Poll

Are you worried about the violence in Ferguson, Mo., spreading across the country?

Yes
No
Not concerned one way or the other
     View Results
AP Video
Obama: World Is Appalled by Murder of Journalist Israel, Militants Trade Fire After Talks Fail Pres. George W. Bush Takes Ice Bucket Challenge Pierce Brosnan's Call to Join the Expendables Changes Coming to No-Fly List Raw: IDF Footage Said to Show Airstrikes Police: Ferguson More Peaceful Raw: Aftermath of Airstrike in Gaza Raw: Thousands March on Pakistani Parliament Raw: World's Oldest Man Lives in Japan Fire Crews Tame Yosemite Fire Raw: Police Weapon Drawn Near Protesters, Media Raw: Explosions in Gaza As Airstrikes Resume Charter Schools Alter Post-Katrina Landscape Texas Gov. Perry: Indictment 'a Political Act' US Officials: Video Shows American's Beheading Video Shows Ferguson Cop Months Before Shooting Water Bottles Recalled for Safety Researcher Testing On-Field Concussion Scanners
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Must Read